Politique de remboursement

RETURN & REFUND POLICY – AURÉA

At Auréa, we are committed to providing high-quality jewelry and an excellent shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Return Period
You have 14 days from the date of delivery to request a return.

2. Eligibility Conditions
To be eligible for a return, the item must be unused, unworn, in its original condition, and returned in its original packaging.
Items that are damaged, used, or incomplete will not be eligible for a refund.

3. Non-Refundable Items
The following items are not eligible for refunds: sale or discounted items, gift cards (if applicable), and personalized or custom-made products.

4. Return Process
To initiate a return, please contact us at:
aureajewels.support@gmail.com

Please include your order number and the reason for your return request. We will provide you with further instructions.

5. Return Shipping Costs
Return shipping costs are the responsibility of the customer, except in cases where the item received is defective or incorrect.

6. Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Processing times may vary between 3–7 business days depending on your financial institution.

7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at:
aureajewels.support@gmail.com

We will provide an appropriate solution, such as a replacement or refund.

8. Order Cancellation
Orders may be canceled within 24 hours of purchase. After this period, the order will already be in processing.

9. Contact
For any questions regarding returns or refunds, please contact our support team at:
aureajewels.support@gmail.com

Thank you for choosing Auréa.